SHIPPING & RETURNS

SHIPPING POLICY

What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

 

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The Seller offering the product

  • Product's availability with the Seller

  • The destination to which you want the order shipped to and location of the Seller.

 

Are there any hidden costs (sales tax) on items sold by Sellers on Perfect Plus Bazar?

 

There are NO hidden charges when you make a purchase on Perfect Plus Bazar. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the Seller ships to your location

  • Legal restrictions, if any, in shipping particular products to your location

  • The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy (if applicable, please check first return policy). Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the Seller.

What do the different tags like "In Stock", "Available" mean?

'In Stock'

For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

 

'Pre-order' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

 

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Imported'

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

'Back In Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'

This product is not available because it is no longer being published and has been permanently discontinued.

Does Perfect Plus Bazar deliver internationally?

As of now, Perfect Plus Bazar doesn't deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

RETURN & EXCHANGE POLICY

Beauty, Health, and Groceries

  • Non Returnable

  • This item is non-returnable due to hygiene and personal care nature of the product.

  • However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

  • We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Shaving and Hair Removal

  • 10 Days Returnable

  • This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.

  • Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Health and Personal Care: Grooming (Fragrance, Hair care and styling, Makeup, Skin care, Oral Care, Nail Care, Baby Care) Medical Supplies and Equipment, Family Planning, Household Consumables, and Baby Nutritional Products

  • Non Returnable

  • This item is non-returnable due to hygiene and consumable nature of the product.

  • However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

  • We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Health and Personal Care: Heart Rate Monitors, Health Monitors, Scales, Miscellaneous Health and Wellness Appliances; Sports Nutrition; Contact Lens & Eye Care Products

  • 10 Days Returnable

  • This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

  • You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

  • We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment

  • 10 Days Returnable

  • This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

  • You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

  • We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Personal Care Appliances: Oral Care Products and Appliances

  • Non Returnable

  • This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

  • We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Grocery & Gourmet

  • Non Returnable

  • This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.

  • We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Clothing and Accessories

Clothing:

 

Trackpants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies.

10 Day Free Returns & Exchange

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Clothing: Others (Trousers, Jeans, Shirts, Socks, ethnic wear, clothing accessories etc).

10 Day Free Returns & Exchange

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Shoes and Accessories

10 Day Free Returns & Exchange

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement

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Call Us: 8928-32-7118

Morya House, New Link Road, Andheri (w), Mumbai- 400053